All membership purchases at Shehnayi.com are non-refundable. Service Provider does not refund or cancel any membership fees. Membership is co-extensive with the profile. Membership expires as soon as the profile is deleted or terminated and cannot be reactivated. No refunds will be made in case profile is deleted or inactivated or terminated. Any exceptions to refund policy will be made at the sole discretion of shehnayi.com. Only in situation where user upgrades to a higher package, then shehnayi.com management may decide to adjust the money for unused month(s). No refund will be made if you upgrade in the last month of the membership plan. Refunds, if any, will be made in Indian Rupees and will be processed within 15 days. In case of international credit/debit card the Payment Gateway will convert it to equivalent amount in your local currency at the time of refund. The currency conversion rate at the time of refund will be applicable here. In addition, banks and issuing authorities may deduct some additional fee which Service Provider will not be responsible for.
If your transaction is declined but the amount has been deducted from your account, please do not worry.
Cross check with your bank if the amount deducted has not been credited back to your account.
If your bank confirms that the amount deducted has not been credited back, please mail your bank statement reflecting the payment deduction with us at firstname.lastname@example.org. We will check and take the necessary action at our end.